Do I need to provide extra materials such as envelopes, place cards, etc.?
YES. It is recommended to have 25% more than your list says. Why? Occasionally mistakes in spelling can occur, ink may run on paper, forgotten guests are remembered, and things you never know might just happen. You must always be prepared.  You may be charged an additional fee if there are no extra envelopes.

Will hand-penned calligraphy bleed on any types of envelopes?
Yes.  Please note that good quality ink may run on certain types of paper including hand-made paper and invitations.  If you are using these materials, a calligrapher should do a test envelope.

In what form does my address list need to be submitted?
All lists must be typed in black with a font size of 12 or higher.  Handwritten lists and spreadsheets will not be accepted.  Addresses must be in the following layout with no abbreviations excluding titles (i.e. Mr., Dr. etc):

Outer envelope:                        Inner envelope:
Mr. and Mrs. John Doe            Mr. and Mrs. Doe
1234 Presidential Street
Apartment 202
Anytown, New Jersey 12345

One invitation is required if matching calligraphy is desired.  Please provide all envelopes excluding response card envelopes.  Please do not assemble or stamp envelopes. 

Do you have any guidelines on special occasion invitation etiquette such as properly addressing envelopes or wording?
Please visit the Etiquette page for more information.   

How can I verify street addresses and zip codes in the US?
If you are uncertain about a ZIP Code whether the address is a "street" "drive", "road" or any other name, use the US Postal Service ZIP Code Lookup.

What is the normal turnaround time to receive an order from the time I place my order?
The normal turnaround time is about 2 to 3 weeks depending on the number of invitations. 

Can an order be filled if I need it this weekend!  
In some cases, yes. Please contact Joy for more information.

What forms of payment do you accept?
Joy Bank accepts the following forms of payment: cash, cashiers checks, money orders and
personal checks. All are accepted in US funds only.

When is payment due?
A non-refundable deposit of 50% is required to place the order. The balance of your order is due upon completion.  You are responsible for all charges as listed on the invoice.

Are there additional fees?
You will know the exact cost of your order when you place your order with the exception of any changes.  

Can I make changes to my order after it is placed.
If you need to make a change, contact Joy immediately, and you will be informed if the change can be made depending on the stage of your order.

What if I need a few more envelopes printed at the last minute?
You may email or fax the additional names to your guest list.  You will be charged an additional fee for each additional invitation that was not on the original list.

What happens if I find mistakes on my order after I receive it?
In the event the mistake is my error, you will not be charged for correcting the mistake.   Please make sure you have additional materials when starting your project.  Notice of an error must be made within 15 days after completion of the project.  

How far in advance do you need to have my order information (names list for the invitations, place cards, etc.) in your possession?
All information and materials must be in my possession 3 weeks before the job completion date.

What is your refund policy?
All orders are final. All deposits are non-refundable. 

What is your return policy?
All items are final sale and non-returnable.  If there are any errors on your order that are my fault, I will correct the problem ASAP at no charge to you. 

Do you have a question that has not been answered here?
Please contact Joy.  I will be happy to help answer your questions.